Detailed Comparison
Salesforce vs Zoho CRM
Complete comparison of Salesforce and Zoho CRM: pricing, features, pros and cons. Which system to choose in 2026?
Salesforce
CRM4.4
World leader in CRM systems. Complete set of cloud solutions for sales, marketing, and customer support.
From 25 USD/mo
45,000 reviews
Zoho CRM
CRM4.3
Feature-rich CRM with AI assistant Zia. Part of the Zoho ecosystem with 50+ applications.
Free
22,000 reviews
Feature Comparison
| Features | Salesforce | Zoho CRM |
|---|---|---|
| CRM | ||
| Tasks | ||
| Projects | ||
| Chat | ||
| Video calls | ||
| API | ||
| Mobile app | ||
| Analytics |
Salesforce
Pros
- Maximum functionality
- Huge AppExchange ecosystem
- Einstein AI
Cons
- High cost
- Complex setup
- Training required
Zoho CRM
Pros
- Affordable price
- Integration with 50+ Zoho apps
- AI assistant Zia
Cons
- Outdated interface
- Slow support
- Complex navigation
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