Detailed Comparison
Salesforce vs retailCRM
Complete comparison of Salesforce and retailCRM: pricing, features, pros and cons. Which system to choose in 2026?
Salesforce
CRM4.4
World leader in CRM systems. Complete set of cloud solutions for sales, marketing, and customer support.
From 25 USD/mo
45,000 reviews
retailCRM
CRM4.5
Specialized CRM for e-commerce and retail. Order management and omnichannel capabilities.
From 1500 RUB/mo
3,800 reviews
Feature Comparison
| Features | Salesforce | retailCRM |
|---|---|---|
| CRM | ||
| Tasks | ||
| Projects | ||
| Chat | ||
| Video calls | ||
| API | ||
| Mobile app | ||
| Analytics |
Salesforce
Pros
- Maximum functionality
- Huge AppExchange ecosystem
- Einstein AI
Cons
- High cost
- Complex setup
- Training required
retailCRM
Pros
- Best for e-commerce
- Deep marketplace integration
- Powerful sales analytics
Cons
- Only for retail
- High price
- Complex setup
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Order integration