Detailed Comparison
Битрикс24 vs retailCRM
Complete comparison of Битрикс24 and retailCRM: pricing, features, pros and cons. Which system to choose in 2026?
Битрикс24
CRM4.2
Corporate portal and CRM system for businesses of any size. Includes tasks, projects, chat, video calls, and documents.
Free
15,420 reviews
retailCRM
CRM4.5
Specialized CRM for e-commerce and retail. Order management and omnichannel capabilities.
From 1500 RUB/mo
3,800 reviews
Feature Comparison
| Features | Битрикс24 | retailCRM |
|---|---|---|
| CRM | ||
| Tasks | ||
| Projects | ||
| Chat | ||
| Video calls | ||
| API | ||
| Mobile app | ||
| Analytics |
Битрикс24
Pros
- Free plan up to 12 users
- All-in-one: CRM, tasks, documents
- Russian server
Cons
- Complex interface
- Slow loading
- Paid telephony
retailCRM
Pros
- Best for e-commerce
- Deep marketplace integration
- Powerful sales analytics
Cons
- Only for retail
- High price
- Complex setup
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Order integration